We here at The Cake Illustrator are honoured to provide cakes for your most treasured occasions and want to give you the best service possible.
All our cakes are handmade from scratch, including our toppers and we want to ensure that everything is finished to perfection for your event. As such, we advise that you should book your cake at the earliest possible opportunity to allow us to take the time to finish your cake to the highest standard. We will always do our best to accommodate orders booked at short notice, however, this may not be possible during our particularly busy periods so please contact us to confirm as soon as possible. We hate to disappoint!
All prices are non-negotiable and are based on the design specification agreed. If you have a particular budget in mind we are happy to design something to suit this and will ensure that the finish of the cake is as beautiful as our high end cakes. Please contact us to discuss any particular requirements.
A 30% deposit is required to secure a cake and should either be paid in cash or into the following Paypal account upon agreement of the cake design: email@example.com with the reference ‘Cake deposit’ Alternatively, if you wish to pay by bank transfer please contact me for details.
We will always try to accommodate any requests you have to the best of our abilities, however, any changes to design/flavours etc. should be agreed at least 2 weeks in advance of the date that the cake is required to allow us to incorporate them into the finished piece. It should be noted that changes to the design may affect the cost of the cake and you will be advised of any additional costs, which will be added to the final balance. Changes to sugar flowers should be notified at least one month in advance to ensure that the changes can be included. If you are unsure of a design, please notify us as soon as possible to enable us to work with you in making your cake exactly what you would want.
As many of the ingredients are bought in advance for a specific design it is vital that we are informed of any cancellation as soon as possible. In the event of a cancellation we reserve the right to retain the deposit to cover the costs of the cake.
If cancelled more than 2 weeks in advance, no further payment will be necessary.
If cancelled with 1 week to go, 50% of the agreed cost will be payable
Cancellations within 24 hours of the event will be charged 100% of the agreed cost.
If your event is postponed for any reason, please let us know as soon as possible and we may be able to transfer the booking providing we are not fully booked for that date. Unfortunately if we are unable to transfer the booking it will be treated as a cancellation and the deposit will be retained.
Wedding cakes require a £75 deposit which is completely refundable if the booking is cancelled within a month of the consultation.
The balance of celebration cakes can be paid upon collection, however, we require the balance of wedding cakes to be paid one month before the wedding date. If your cake has been ordered on short notice we will discuss payment options with you personally.
We recommend that you collect your cake the day before your event to ensure that it is as fresh as possible. Please note that The Cake Illustrator cannot be held liable for any damages once the cake has left the premises.
The Cake Illustrator reserves the right to exercise artistic license to ensure the visual, structural and creative integrity of any cake.
Pictures of cakes remain the property of The Cake Illustrator and may be used to promote the company on social media sites, however, we will never publish any pictures before the date of your event.